Privacy Policy

1. Introduction and Scope

ConnectRaneTeX ("Company", "we", "us", "our") is committed to protecting your privacy and ensuring you have a positive experience on our website and when using our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://connectranetex.com and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website or services. Your continued use of our website following the posting of revisions to this Privacy Policy means you accept and agree to the changes.

2. Information We Collect

2.1 Personal Data You Provide Directly

We collect information that you voluntarily provide to us, including:

• Name, email address, phone number, and company affiliation through contact forms
• Professional information when you request services or product demos
• Communication records when you contact our support team
• Information included in your correspondence with us
• Payment and billing information (when applicable)

2.2 Usage Data

When you visit our website, we automatically collect certain information about your visit, including:

• IP address and device information
• Browser type and version
• Pages visited and time spent on each page
• Referral source and exit pages
• Click patterns and navigation behavior
• Device identifiers and operating system information

2.3 Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience and understand how you use our website. This includes session cookies (temporary) and persistent cookies (stored on your device). For detailed information, please refer to our Cookie Policy.

3. How We Use Your Information

We use the information we collect for various purposes:

• Service Delivery: To provide, maintain, and improve our services and website functionality
• Communication: To respond to inquiries, send newsletters, and provide customer support
• Marketing: To send promotional materials and marketing communications (with your consent)
• Analytics: To understand user behavior and website performance through analytics tools
• Legal Compliance: To comply with legal obligations, regulations, and court orders
• Security: To detect, prevent, and address fraud, security, and technical issues
• Business Operations: To manage our business operations and improve our products and services

4. Data Sharing and Third Parties

We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our website and providing services (hosting, analytics, payment processing)
• Business Partners: Companies we partner with to provide complementary services (with your consent)
• Legal Requirements: Government authorities when required by law or to protect our legal rights
• Business Transfers: In connection with merger, acquisition, or sale of business assets

We do not sell your personal information to third parties for their marketing purposes.

5. Data Retention Policies

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

You can request deletion of your personal information by contacting us using the information provided in this policy. We will comply with applicable data protection laws regarding deletion requests.

6. Your Rights Under Taiwan Data Protection Law

Under Taiwan's Personal Data Protection Act (PDPA) and other applicable laws, you have the right to:

• Access: Request access to the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data (subject to legal limitations)
• Portability: Request a copy of your data in a portable format
• Withdraw Consent: Withdraw consent for processing your data
• Opt-Out: Opt out of marketing communications and certain processing activities

To exercise these rights, please contact us at privacy@connectranetex.com with your request and sufficient information to identify you.

7. International Data Transfers

Your information may be transferred to, processed in, and accessed from countries other than Taiwan, including countries that may not provide the same level of data protection as Taiwan. By providing your information, you consent to such transfers. We implement appropriate safeguards including standard contractual clauses and other mechanisms to protect your data during international transfers.

8. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with information, we will delete such information promptly and terminate the child's access to our services. Parents or guardians who believe their child has provided information to us should contact us immediately.

9. Security of Your Information

We implement comprehensive security measures including:

• Encryption of data in transit and at rest
• Secure socket layer (SSL) technology on our website
• Access controls and authentication mechanisms
• Regular security audits and assessments
• Employee training on data protection and security
• ISO 27001 certification for information security management

While we implement robust security measures, no method of transmission over the Internet is completely secure. We cannot guarantee absolute security of your information.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services following such modifications constitutes your acceptance of the updated Privacy Policy.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

12. Dispute Resolution

If you have a complaint regarding our privacy practices, we encourage you to contact us first so we can attempt to resolve the issue. If you are not satisfied with our response, you may file a complaint with the Taiwan's Personal Data Protection Commission or pursue other legal remedies available under applicable law.